{"id":235,"date":"2026-03-25T16:44:58","date_gmt":"2026-03-25T16:44:58","guid":{"rendered":"https:\/\/www.we-notes.com\/vn\/building-user-empathy-exercises-ux-designers\/"},"modified":"2026-03-25T16:44:58","modified_gmt":"2026-03-25T16:44:58","slug":"building-user-empathy-exercises-ux-designers","status":"publish","type":"post","link":"https:\/\/www.we-notes.com\/vn\/building-user-empathy-exercises-ux-designers\/","title":{"rendered":"X\u00e2y d\u1ef1ng s\u1ef1 th\u1ea5u c\u1ea3m v\u1edbi ng\u01b0\u1eddi d\u00f9ng: C\u00e1c b\u00e0i t\u1eadp th\u1ef1c h\u00e0nh cho nh\u1eefng nh\u00e0 thi\u1ebft k\u1ebf UX \u0111ang h\u1ecdc h\u1ecfi"},"content":{"rendered":"
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\"Whimsical<\/figure>\n<\/div>\n

Th\u1ea5u c\u1ea3m th\u01b0\u1eddng \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t trong thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. \u0110\u00f3 l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa \u00fd \u0111\u1ecbnh c\u1ee7a nh\u00e0 thi\u1ebft k\u1ebf v\u00e0 th\u1ef1c t\u1ebf c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Tuy nhi\u00ean, th\u1ea5u c\u1ea3m kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u1eb7c \u0111i\u1ec3m b\u1ea9m sinh; \u0111\u00f3 l\u00e0 m\u1ed9t kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c r\u00e8n luy\u1ec7n, tinh ch\u1ec9nh v\u00e0 \u0111o l\u01b0\u1eddng. \u0110\u1ed1i v\u1edbi nh\u1eefng nh\u00e0 thi\u1ebft k\u1ebf UX \u0111ang h\u1ecdc h\u1ecfi, v\u01b0\u1ee3t qua nh\u1eefng gi\u1ea3 \u0111\u1ecbnh \u0111\u00f2i h\u1ecfi m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn nghi\u00eam t\u00fac \u0111\u1ec3 hi\u1ec3u h\u00e0nh vi con ng\u01b0\u1eddi. H\u01b0\u1edbng d\u1eabn n\u00e0y n\u00eau ra c\u00e1c b\u00e0i t\u1eadp th\u1ef1c h\u00e0nh nh\u1eb1m nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng v\u1ec1 nh\u1eefng con ng\u01b0\u1eddi m\u00e0 b\u1ea1n \u0111ang thi\u1ebft k\u1ebf.<\/p>\n

\u0110\u1ecbnh ngh\u0129a th\u1ea5u c\u1ea3m trong b\u1ed1i c\u1ea3nh UX \ud83c\udfaf<\/h2>\n

Tr\u01b0\u1edbc khi tham gia c\u00e1c b\u00e0i t\u1eadp, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i ph\u00e2n bi\u1ec7t th\u1ea5u c\u1ea3m v\u1edbi s\u1ef1 \u0111\u1ed3ng c\u1ea3m. \u0110\u1ed3ng c\u1ea3m li\u00ean quan \u0111\u1ebfn vi\u1ec7c c\u1ea3m th\u1ea5yth\u01b0\u01a1ng h\u1ea1i<\/em>hayn\u1ed7i bu\u1ed3n<\/em>v\u1ec1 ho\u00e0n c\u1ea3nh c\u1ee7a ai \u0111\u00f3. Ng\u01b0\u1ee3c l\u1ea1i, th\u1ea5u c\u1ea3m l\u00e0 kh\u1ea3 n\u0103ng hi\u1ec3u \u0111\u01b0\u1ee3cc\u1ea3m x\u00fac<\/em>, suy ngh\u0129<\/em>, v\u00e0quan \u0111i\u1ec3m<\/em>c\u1ee7a m\u1ed9t ng\u01b0\u1eddi kh\u00e1c m\u00e0 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i chia s\u1ebb tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd. Trong thi\u1ebft k\u1ebf, s\u1ef1 ph\u00e2n bi\u1ec7t n\u00e0y l\u00e0 \u0111i\u1ec1u then ch\u1ed1t.<\/p>\n

Khi ch\u00fang ta n\u00f3i \u0111\u1ebfn ‘th\u1ea5u c\u1ea3m ng\u01b0\u1eddi d\u00f9ng’, ch\u00fang ta \u0111ang \u0111\u1ec1 c\u1eadp \u0111\u1ebfn th\u1ea5u c\u1ea3m nh\u1eadn th\u1ee9c (hi\u1ec3u \u0111\u01b0\u1ee3c ng\u01b0\u1eddi d\u00f9ng ngh\u0129 g\u00ec) v\u00e0 th\u1ea5u c\u1ea3m c\u1ea3m x\u00fac (hi\u1ec3u \u0111\u01b0\u1ee3c ng\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o). C\u00e1ch ti\u1ebfp c\u1eadn k\u00e9p n\u00e0y gi\u00fap b\u1ea1n thi\u1ebft k\u1ebf c\u00e1c gi\u1ea3i ph\u00e1p kh\u00f4ng ch\u1ec9 ch\u1ee9c n\u0103ng m\u00e0 c\u00f2n t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1ec1 m\u1eb7t c\u1ea3m x\u00fac.<\/p>\n

    \n
  • Th\u1ea5u c\u1ea3m nh\u1eadn th\u1ee9c:<\/strong>Hi\u1ec3u m\u00f4 h\u00ecnh t\u01b0 duy c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. H\u1ecd x\u1eed l\u00fd th\u00f4ng tin nh\u01b0 th\u1ebf n\u00e0o? M\u1ee5c ti\u00eau c\u1ee7a h\u1ecd l\u00e0 g\u00ec?<\/li>\n
  • Th\u1ea5u c\u1ea3m c\u1ea3m x\u00fac:<\/strong>Nh\u1eadn di\u1ec7n tr\u1ea1ng th\u00e1i c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. H\u1ecd c\u00f3 \u0111ang b\u1ef1c b\u1ed9i, lo l\u1eafng hay h\u00e0o h\u1ee9ng kh\u00f4ng?<\/li>\n
  • Th\u1ea5u c\u1ea3m th\u1ec3 ch\u1ea5t:<\/strong>Nh\u1eadn di\u1ec7n c\u00e1c ph\u1ea3n \u1ee9ng th\u1ec3 ch\u1ea5t. M\u00f4i tr\u01b0\u1eddng \u1ea3nh h\u01b0\u1edfng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 hay s\u1ef1 tho\u1ea3i m\u00e1i c\u1ee7a h\u1ecd?<\/li>\n<\/ul>\n

    Ph\u00e1t tri\u1ec3n ba l\u1edbp n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng thi\u1ebft k\u1ebf c\u1ee7a b\u1ea1n h\u01b0\u1edbng \u0111\u1ebfn to\u00e0n b\u1ed9 con ng\u01b0\u1eddi, ch\u1ee9 kh\u00f4ng ch\u1ec9 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u ch\u1ee9c n\u0103ng c\u1ee7a m\u1ed9t nhi\u1ec7m v\u1ee5.<\/p>\n

    B\u00e0i t\u1eadp 1: Cu\u1ed9c \u0111i d\u1ea1o quan s\u00e1t im l\u1eb7ng \ud83d\udc40<\/h2>\n

    M\u1ed9t trong nh\u1eefng c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1ec3 x\u00e2y d\u1ef1ng th\u1ea5u c\u1ea3m l\u00e0 ng\u1eebng n\u00f3i chuy\u1ec7n v\u00e0 b\u1eaft \u0111\u1ea7u quan s\u00e1t. B\u00e0i t\u1eadp n\u00e0y lo\u1ea1i b\u1ecf thi\u00ean ki\u1ebfn t\u1eeb giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i v\u00e0 cho ph\u00e9p h\u00e0nh vi t\u1ef1 nhi\u00ean xu\u1ea5t hi\u1ec7n.<\/p>\n

    M\u1ee5c ti\u00eau<\/h3>\n

    Quan s\u00e1t ng\u01b0\u1eddi d\u00f9ng trong m\u00f4i tr\u01b0\u1eddng t\u1ef1 nhi\u00ean c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng can thi\u1ec7p, ph\u00e1t hi\u1ec7n nh\u1eefng \u0111i\u1ec3m \u0111au m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 kh\u00f4ng di\u1ec5n \u0111\u1ea1t b\u1eb1ng l\u1eddi n\u00f3i.<\/p>\n

    Chu\u1ea9n b\u1ecb<\/h3>\n
      \n
    • Ch\u1ecdn m\u1ed9t \u0111\u1ecba \u0111i\u1ec3m li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n (v\u00ed d\u1ee5: m\u1ed9t qu\u00e1n c\u00e0 ph\u00ea cho \u1ee9ng d\u1ee5ng thanh to\u00e1n, m\u1ed9t tuy\u1ebfn \u0111i l\u1ea1i h\u00e0ng ng\u00e0y cho c\u00f4ng c\u1ee5 \u0111\u1ecbnh v\u1ecb).<\/li>\n
    • Mang theo s\u1ed5 tay v\u00e0 b\u00fat. Tr\u00e1nh s\u1eed d\u1ee5ng c\u00e1c thi\u1ebft b\u1ecb c\u00f3 th\u1ec3 l\u00e0m b\u1ea1n ho\u1eb7c \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ecb ph\u00e2n t\u00e2m.<\/li>\n
    • X\u00e1c \u0111\u1ecbnh m\u1ed9t khu v\u1ef1c t\u1eadp trung c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 ‘h\u00e0nh vi ch\u1edd \u0111\u1ee3i’ ho\u1eb7c ‘t\u01b0\u01a1ng t\u00e1c v\u1edbi bi\u1ec3n b\u00e1o’.<\/li>\n<\/ul>\n

      C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/h3>\n
        \n
      1. Th\u00edch nghi:<\/strong>T\u00ecm m\u1ed9t v\u1ecb tr\u00ed quan s\u00e1t m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i \u00edt nh\u1ea5t 30 ph\u00fat.<\/li>\n
      2. Quan s\u00e1t h\u00e0nh \u0111\u1ed9ng:<\/strong>Ghi ch\u00fa c\u00e1c c\u1eed ch\u1ec9 th\u1ec3 hi\u1ec7n. H\u1ecd c\u00f3 do d\u1ef1 kh\u00f4ng? C\u00f3 th\u1edf d\u00e0i kh\u00f4ng? C\u00f3 nh\u00edu m\u00e0y kh\u00f4ng?<\/li>\n
      3. Theo d\u00f5i b\u1ed1i c\u1ea3nh:<\/strong>Ghi ch\u00fa c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i. C\u00f3 \u1ed3n \u00e0o kh\u00f4ng? C\u00f3 \u0111ang m\u01b0a kh\u00f4ng? \u00c1nh s\u00e1ng c\u00f3 k\u00e9m kh\u00f4ng?<\/li>\n
      4. Ghi ch\u00e9p m\u00e0 kh\u00f4ng ph\u00e1n x\u00e9t:<\/strong>Ghi l\u1ea1i nh\u1eefng g\u00ec b\u1ea1n th\u1ea5y, ch\u1ee9 kh\u00f4ng ph\u1ea3i nh\u1eefng g\u00ec b\u1ea1n ngh\u0129 \u0111ang x\u1ea3y ra.<\/li>\n<\/ol>\n

        Ph\u00e2n t\u00edch<\/h3>\n

        Sau khi quan s\u00e1t, xem l\u1ea1i ghi ch\u00fa c\u1ee7a b\u1ea1n. T\u00ecm ki\u1ebfm c\u00e1c m\u1eabu h\u00ecnh. N\u1ebfu ba ng\u01b0\u1eddi kh\u00e1c nhau \u0111\u1ec1u g\u1eb7p kh\u00f3 kh\u0103n khi m\u1edf c\u00f9ng m\u1ed9t c\u00e1nh c\u1eeda, \u0111\u00f3 l\u00e0 m\u1ed9t \u0111i\u1ec3m g\u00e2y kh\u00f3 ch\u1ecbu. N\u1ebfu ng\u01b0\u1eddi d\u00f9ng b\u1ecf d\u1edf m\u1ed9t quy tr\u00ecnh, h\u00e3y ghi l\u1ea1i ch\u00ednh x\u00e1c th\u1eddi \u0111i\u1ec3m h\u1ecd d\u1eebng l\u1ea1i. Nh\u1eefng quan s\u00e1t n\u00e0y tr\u1edf th\u00e0nh d\u1eef li\u1ec7u th\u00f4 cho c\u00e1c quy\u1ebft \u0111\u1ecbnh thi\u1ebft k\u1ebf c\u1ee7a b\u1ea1n.<\/p>\n

        B\u00e0i t\u1eadp 2: K\u1ef9 thu\u1eadt ph\u1ecfng v\u1ea5n N\u0103m L\u00fd do \ud83d\udde3\ufe0f<\/h2>\n

        Ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng n\u00eau v\u1ea5n \u0111\u1ec1 d\u1ef1a tr\u00ean c\u00e1c tri\u1ec7u ch\u1ee9ng thay v\u00ec nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5. ‘T\u00f4i c\u1ea7n m\u1ed9t con ng\u1ef1a nhanh h\u01a1n’ l\u00e0 m\u1ed9t v\u00ed d\u1ee5 kinh \u0111i\u1ec3n. K\u1ef9 thu\u1eadt N\u0103m L\u00fd do gi\u00fap l\u1ed9t b\u1ecf c\u00e1c l\u1edbp \u0111\u1ec3 t\u00ecm ra nhu c\u1ea7u c\u1ed1t l\u00f5i.<\/p>\n

        M\u1ee5c ti\u00eau<\/h3>\n

        \u0110\u1ec3 ph\u00e1t hi\u1ec7n nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi ‘T\u1ea1i sao?’ m\u1ed9t c\u00e1ch l\u1eb7p l\u1ea1i.<\/p>\n

        Chu\u1ea9n b\u1ecb<\/h3>\n
          \n
        • X\u00e1c \u0111\u1ecbnh m\u1ed9t ng\u01b0\u1eddi d\u00f9ng s\u1eb5n s\u00e0ng chia s\u1ebb tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd.<\/li>\n
        • Chu\u1ea9n b\u1ecb c\u00e1c c\u00e2u h\u1ecfi m\u1edf. Tr\u00e1nh c\u00e1c c\u00e2u h\u1ecfi c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi b\u1eb1ng ‘c\u00f3’ ho\u1eb7c ‘kh\u00f4ng’.<\/li>\n
        • \u0110\u1ea3m b\u1ea3o m\u00f4i tr\u01b0\u1eddng y\u00ean t\u0129nh v\u00e0 tho\u1ea3i m\u00e1i \u0111\u1ec3 tr\u00f2 chuy\u1ec7n.<\/li>\n<\/ul>\n

          C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/h3>\n
            \n
          1. \u0110\u1eb7t c\u00e2u h\u1ecfi ban \u0111\u1ea7u:<\/strong> \u201cH\u00e3y k\u1ec3 cho t\u00f4i nghe v\u1ec1 l\u1ea7n cu\u1ed1i c\u00f9ng b\u1ea1n g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 n\u00e0y.\u201d\n
              \n
            • Ng\u01b0\u1eddi d\u00f9ng: \u201c\u1ee8ng d\u1ee5ng c\u1ee9 b\u1ecb s\u1eadp m\u1ed7i khi t\u00f4i th\u1eed l\u01b0u.\u201d\n<\/li>\n<\/ul>\n<\/li>\n
            • H\u1ecfi t\u1ea1i sao:<\/strong> \u201cT\u1ea1i sao b\u1ea1n ngh\u0129 \u0111i\u1ec1u \u0111\u00f3 x\u1ea3y ra?\u201d\n
                \n
              • Ng\u01b0\u1eddi d\u00f9ng: \u201cV\u00ec m\u1ea1ng internet \u1edf nh\u00e0 t\u00f4i ch\u1eadm.\u201d\n<\/li>\n<\/ul>\n<\/li>\n
              • H\u1ecfi t\u1ea1i sao l\u1ea7n n\u1eefa:<\/strong> \u201cT\u1ea1i sao m\u1ea1ng internet \u1edf \u0111\u00f3 l\u1ea1i ch\u1eadm?\u201d\n
                  \n
                • Ng\u01b0\u1eddi d\u00f9ng: \u201cV\u00ec b\u1ed9 \u0111\u1ecbnh tuy\u1ebfn c\u0169 v\u00e0 ch\u00fang t\u00f4i c\u00f3 r\u1ea5t nhi\u1ec1u thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i.\u201d\n<\/li>\n<\/ul>\n<\/li>\n
                • Ti\u1ebfp t\u1ee5c:<\/strong> L\u1eb7p l\u1ea1i quy tr\u00ecnh n\u00e0y cho \u0111\u1ebfn khi b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t nh\u1eadn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 nh\u1eefng gi\u1edbi h\u1ea1n ho\u1eb7c nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/li>\n<\/ol>\n

                  K\u1ebft qu\u1ea3<\/h3>\n

                  \u0110\u1ebfn l\u1ea7n th\u1ee9 n\u0103m h\u1ecfi \u201cT\u1ea1i sao?\u201d, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n ra r\u1eb1ng ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng c\u1ea7n m\u1ed9t \u1ee9ng d\u1ee5ng nhanh h\u01a1n, m\u00e0 th\u1ef1c ra l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ngtr\u1ef1c tuy\u1ebfn<\/em>. \u0110i\u1ec1u n\u00e0y ho\u00e0n to\u00e0n thay \u0111\u1ed5i tr\u1ecdng t\u00e2m thi\u1ebft k\u1ebf.<\/p>\n

                  B\u00e0i t\u1eadp 3: T\u1ea1o b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m \ud83d\uddfa\ufe0f<\/h2>\n

                  B\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m l\u00e0 m\u1ed9t h\u00ecnh \u1ea3nh h\u1ee3p t\u00e1c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 di\u1ec5n t\u1ea3 nh\u1eefng g\u00ec ch\u00fang ta bi\u1ebft v\u1ec1 m\u1ed9t lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng c\u1ee5 th\u1ec3. N\u00f3 s\u1eafp x\u1ebfp th\u00f4ng tin th\u00e0nh b\u1ed1n khu v\u1ef1c ch\u00ednh.<\/p>\n

                  M\u1ee5c ti\u00eau<\/h3>\n

                  T\u1ed5ng h\u1ee3p d\u1eef li\u1ec7u nghi\u00ean c\u1ee9u th\u00e0nh m\u1ed9t bi\u1ec3u di\u1ec5n tr\u1ef1c quan r\u00f5 r\u00e0ng v\u1ec1 t\u01b0 duy c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

                  C\u1ea5u tr\u00fac<\/h3>\n

                  V\u1ebd m\u1ed9t h\u00ecnh vu\u00f4ng l\u1edbn chia th\u00e0nh b\u1ed1n ph\u1ea7n. \u0110\u00e1nh d\u1ea5u ch\u00fang nh\u01b0 sau:<\/p>\n\n\n\n\n\n
                  N\u00f3i<\/th>\nNgh\u0129<\/th>\n<\/tr>\n
                  Tr\u00edch d\u1eabn tr\u1ef1c ti\u1ebfp t\u1eeb ph\u1ecfng v\u1ea5n. Nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng n\u00f3i r\u00f5 r\u00e0ng v\u1edbi b\u1ea1n.<\/td>\n\u0110i\u1ec1u ng\u01b0\u1eddi d\u00f9ng tin nh\u01b0ng c\u00f3 th\u1ec3 kh\u00f4ng n\u00f3i th\u00e0nh l\u1eddi. Nh\u1eefng n\u1ed7i s\u1ee3 h\u00e3i v\u00e0 hy v\u1ecdng n\u1ed9i t\u00e2m c\u1ee7a h\u1ecd.<\/td>\n<\/tr>\n
                  L\u00e0m<\/th>\nC\u1ea3m th\u1ea5y<\/th>\n<\/tr>\n
                  H\u00e0nh \u0111\u1ed9ng v\u00e0 h\u00e0nh vi \u0111\u01b0\u1ee3c quan s\u00e1t. C\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u1ebf gi\u1edbi.<\/td>\nTr\u1ea1ng th\u00e1i c\u1ea3m x\u00fac. B\u1ef1c b\u1ed9i, h\u00e0o h\u1ee9ng, b\u1ed1i r\u1ed1i, nh\u1eb9 nh\u00f5m.<\/td>\n<\/tr>\n<\/table>\n

                  C\u00e1ch \u0111i\u1ec1n v\u00e0o<\/h3>\n
                    \n
                  • Thu th\u1eadp d\u1eef li\u1ec7u:<\/strong>S\u1eed d\u1ee5ng ghi ch\u00fa t\u1eeb c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n v\u00e0 quan s\u00e1t.<\/li>\n
                  • Gi\u1ea5y ghi ch\u00fa nh\u1ecf:<\/strong>Vi\u1ebft m\u1ed7i nh\u1eadn \u0111\u1ecbnh l\u00ean m\u1ed9t t\u1edd gi\u1ea5y nh\u1ecf. \u0110\u1eb7t ch\u00fang v\u00e0o khu v\u1ef1c ph\u00f9 h\u1ee3p.<\/li>\n
                  • T\u00ecm ki\u1ebfm kho\u1ea3ng tr\u1ed1ng:<\/strong> B\u1ea1n c\u00f3 r\u1ea5t nhi\u1ec1u \u201cN\u00f3i\u201d nh\u01b0ng \u00edt \u201cNgh\u0129\u201d kh\u00f4ng? \u0110i\u1ec1u n\u00e0y cho th\u1ea5y c\u1ea7n ph\u1ea3i \u0111i\u1ec1u tra s\u00e2u h\u01a1n.<\/li>\n
                  • X\u00e1c \u0111\u1ecbnh m\u00e2u thu\u1eabn:<\/strong> \u0110i\u1ec1u h\u1ecd n\u00f3i c\u00f3 m\u00e2u thu\u1eabn v\u1edbi \u0111i\u1ec1u h\u1ecd l\u00e0m kh\u00f4ng? (v\u00ed d\u1ee5: \u201cT\u00f4i coi tr\u1ecdng quy\u1ec1n ri\u00eang t\u01b0\u201d nh\u01b0ng l\u1ea1i chia s\u1ebb m\u1ecdi th\u1ee9). S\u1ef1 m\u00e2u thu\u1eabn n\u00e0y l\u00e0 c\u01a1 h\u1ed9i thi\u1ebft k\u1ebf quan tr\u1ecdng.<\/li>\n<\/ul>\n

                    B\u00e0i t\u1eadp 4: Kh\u1ea3o s\u00e1t b\u1ed1i c\u1ea3nh \ud83c\udfe0<\/h2>\n

                    Kh\u1ea3o s\u00e1t b\u1ed1i c\u1ea3nh \u0111i xa h\u01a1n so v\u1edbi quan s\u00e1t th\u00f4ng th\u01b0\u1eddng. N\u00f3 bao g\u1ed3m vi\u1ec7c ph\u1ecfng v\u1ea5n ng\u01b0\u1eddi d\u00f9ng trong l\u00fac h\u1ecd l\u00e0m vi\u1ec7c, thay v\u00ec trong m\u1ed9t bu\u1ed5i ri\u00eang bi\u1ec7t. \u0110i\u1ec1u n\u00e0y ghi l\u1ea1i b\u1ed1i c\u1ea3nh ngay l\u1eadp t\u1ee9c c\u1ee7a c\u00f4ng vi\u1ec7c h\u1ecd.<\/p>\n

                    M\u1ee5c ti\u00eau<\/h3>\n

                    Hi\u1ec3u quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 m\u00f4i tr\u01b0\u1eddng trong th\u1eddi gian th\u1ef1c.<\/p>\n

                    C\u00e1c nguy\u00ean t\u1eafc ch\u00ednh<\/h3>\n
                      \n
                    • S\u1ef1 h\u1ee3p t\u00e1c:<\/strong>Xem ng\u01b0\u1eddi d\u00f9ng l\u00e0 chuy\u00ean gia. B\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi; h\u1ecd l\u00e0 ng\u01b0\u1eddi n\u1eafm gi\u1eef ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n.<\/li>\n
                    • T\u1eadp trung:<\/strong>Gi\u1eef cho cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1eadp trung v\u00e0o nhi\u1ec7m v\u1ee5 \u0111ang th\u1ef1c hi\u1ec7n.<\/li>\n
                    • Gi\u1ea3i th\u00edch:<\/strong>L\u00e0m r\u00f5 hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n ngay l\u1eadp t\u1ee9c. \u201cV\u1eady b\u1ea1n \u0111ang n\u00f3i r\u1eb1ng b\u1ea1n nh\u1ea5p v\u00e0o \u0111\u00e2y \u0111\u1ec3\u2026\u201d<\/li>\n
                    • B\u1ed1i c\u1ea3nh:<\/strong>Quan s\u00e1t c\u00e1c s\u1ef1 gi\u00e1n \u0111o\u1ea1n, ti\u1ebfng \u1ed3n v\u00e0 c\u00e1c gi\u1edbi h\u1ea1n v\u1ec1 kh\u00f4ng gian l\u00e0m vi\u1ec7c v\u1eadt l\u00fd.<\/li>\n<\/ul>\n

                      Quy tr\u00ecnh<\/h3>\n
                        \n
                      1. B\u01b0\u1edbc v\u00e0o:<\/strong>Xin ph\u00e9p quan s\u00e1t. Gi\u1ea3i th\u00edch r\u1eb1ng b\u1ea1n mu\u1ed1n t\u00ecm hi\u1ec3u c\u00e1ch h\u1ecd l\u00e0m vi\u1ec7c.<\/li>\n
                      2. H\u00e0nh tr\u00ecnh theo d\u00f5i:<\/strong>\u0110\u1ee9ng ph\u00eda sau ho\u1eb7c b\u00ean c\u1ea1nh ng\u01b0\u1eddi d\u00f9ng. Kh\u00f4ng ch\u1ee7 \u0111\u1ed9ng gi\u00fap \u0111\u1ee1 tr\u1eeb khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/li>\n
                      3. Ph\u1ecfng v\u1ea5n:<\/strong>\u0110\u1eb7t c\u00e2u h\u1ecfi v\u1ec1 nh\u1eefng g\u00ec h\u1ecd \u0111ang l\u00e0mngay b\u00e2y gi\u1edd<\/em>. \u201cT\u1ea1i sao b\u1ea1n l\u1ea1i chuy\u1ec3n sang c\u1eeda s\u1ed5 kh\u00e1c?\u201d<\/li>\n
                      4. T\u1ed5ng k\u1ebft:<\/strong>Sau bu\u1ed5i ph\u1ecfng v\u1ea5n, h\u00e3y y\u00eau c\u1ea7u ng\u01b0\u1eddi d\u00f9ng h\u01b0\u1edbng d\u1eabn b\u1ea1n qua ph\u1ea7n kh\u00f3 kh\u0103n nh\u1ea5t trong quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd.<\/li>\n<\/ol>\n

                        B\u00e0i t\u1eadp 5: Ph\u1ecfng v\u1ea5n ng\u01b0\u1eddi d\u00f9ng c\u1ef1c \u0111oan \ud83d\udc64<\/h2>\n

                        H\u1ea7u h\u1ebft thi\u1ebft k\u1ebf t\u1eadp trung v\u00e0o ng\u01b0\u1eddi d\u00f9ng \u201ctrung b\u00ecnh\u201d. Tuy nhi\u00ean, ng\u01b0\u1eddi d\u00f9ng c\u1ef1c \u0111oan \u2013 nh\u1eefng ng\u01b0\u1eddi \u1edf hai \u0111\u1ea7u ph\u1ed5 bi\u1ebfn \u2013 th\u01b0\u1eddng ti\u1ebft l\u1ed9 nh\u1eefng nhu c\u1ea7u m\u00e0 ng\u01b0\u1eddi d\u00f9ng trung b\u00ecnh gi\u1ea5u k\u00edn.<\/p>\n

                        M\u1ee5c ti\u00eau<\/h3>\n

                        \u0110\u1ec3 ph\u00e1t hi\u1ec7n c\u00e1c tr\u01b0\u1eddng h\u1ee3p bi\u00ean v\u00e0 nhu c\u1ea7u ph\u1ed5 qu\u00e1t b\u1eb1ng c\u00e1ch nghi\u00ean c\u1ee9u nh\u1eefng ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m theo c\u00e1ch kh\u00e1c bi\u1ec7t.<\/p>\n

                        C\u00e1c lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng c\u1ef1c \u0111oan<\/h3>\n
                          \n
                        • Ng\u01b0\u1eddi m\u1edbi:<\/strong>Nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng c\u00f3 kinh nghi\u1ec7m g\u00ec. H\u1ecd g\u1eb7p kh\u00f3 kh\u0103n v\u1edbi nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n m\u00e0 chuy\u00ean gia th\u01b0\u1eddng b\u1ecf qua.<\/li>\n
                        • Chuy\u00ean gia:<\/strong> Nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 th\u00e0nh th\u1ea1o h\u1ec7 th\u1ed1ng. H\u1ecd t\u00ecm ra c\u00e1c c\u00e1ch v\u00f2ng qua nh\u1eefng gi\u1edbi h\u1ea1n.<\/li>\n
                        • Ng\u01b0\u1eddi d\u00f9ng khuy\u1ebft t\u1eadt:<\/strong> Nh\u1eefng ng\u01b0\u1eddi ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3. H\u1ecd l\u00e0m n\u1ed5i b\u1eadt c\u00e1c y\u00eau c\u1ea7u v\u1ec1 kh\u1ea3 n\u0103ng truy c\u1eadp.<\/li>\n
                        • Ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng s\u1eed d\u1ee5ng:<\/strong> Nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 ch\u1ecdn kh\u00f4ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. H\u1ecd ti\u1ebft l\u1ed9 nh\u1eefng r\u00e0o c\u1ea3n \u0111\u1ed1i v\u1edbi vi\u1ec7c \u00e1p d\u1ee5ng.<\/li>\n<\/ul>\n

                          Th\u1ef1c hi\u1ec7n<\/h3>\n

                          T\u00ecm ki\u1ebfm m\u1ed9t ng\u01b0\u1eddi d\u00f9ng g\u1eb7p kh\u00f3 kh\u0103n \u0111\u00e1ng k\u1ec3 v\u1edbi gi\u1ea3i ph\u00e1p hi\u1ec7n t\u1ea1i. Y\u00eau c\u1ea7u h\u1ecd ho\u00e0n th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5. Quan s\u00e1t n\u01a1i h\u1ecd th\u1ea5t b\u1ea1i. Sau \u0111\u00f3, t\u00ecm m\u1ed9t ng\u01b0\u1eddi d\u00f9ng chuy\u00ean s\u00e2u. Y\u00eau c\u1ea7u h\u1ecd ho\u00e0n th\u00e0nh c\u00f9ng m\u1ed9t nhi\u1ec7m v\u1ee5. Quan s\u00e1t n\u01a1i h\u1ecd v\u1ed9i v\u00e0ng ho\u1eb7c b\u1ecf qua c\u00e1c b\u01b0\u1edbc. S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa hai tr\u1ea3i nghi\u1ec7m n\u00e0y l\u00e0m n\u1ed5i b\u1eadt s\u1ef1 linh ho\u1ea1t v\u00e0 \u0111\u1ed9 b\u1ec1n c\u1ea7n thi\u1ebft trong thi\u1ebft k\u1ebf c\u1ee7a b\u1ea1n.<\/p>\n

                          Nh\u1eefng sai l\u1ea7m c\u1ea7n tr\u00e1nh trong nghi\u00ean c\u1ee9u \u0111\u1ed3ng c\u1ea3m \ud83d\udeab<\/h2>\n

                          Ngay c\u1ea3 v\u1edbi c\u00e1c b\u00e0i t\u1eadp t\u1ed1t, c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf v\u1eabn c\u00f3 th\u1ec3 r\u01a1i v\u00e0o nh\u1eefng c\u00e1i b\u1eaby l\u00e0m m\u1ea5t gi\u00e1 tr\u1ecb k\u1ebft qu\u1ea3 nghi\u00ean c\u1ee9u c\u1ee7a h\u1ecd. Nh\u1eadn th\u1ee9c v\u1ec1 nh\u1eefng sai l\u1ea7m n\u00e0y l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 duy tr\u00ec t\u00ednh minh b\u1ea1ch.<\/p>\n

                          1. G\u00e1n gh\u00e9p<\/h3>\n

                          \u0110i\u1ec1u n\u00e0y x\u1ea3y ra khi m\u1ed9t nh\u00e0 thi\u1ebft k\u1ebf gi\u1ea3 \u0111\u1ecbnh ng\u01b0\u1eddi d\u00f9ng ngh\u0129 gi\u1ed1ng nh\u01b0 h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf m\u1ed9t t\u00ednh n\u0103ng ph\u1ee9c t\u1ea1p v\u00ecb\u1ea1n<\/em>hi\u1ec3u r\u00f5 n\u00f3, qu\u00ean m\u1ea5t r\u1eb1ng ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng hi\u1ec3u. Lu\u00f4n x\u00e1c minh c\u00e1c gi\u1ea3 \u0111\u1ecbnh c\u1ee7a b\u1ea1n b\u1eb1ng d\u1eef li\u1ec7u.<\/p>\n

                          2. C\u00e2u h\u1ecfi \u0111\u1ecbnh h\u01b0\u1edbng<\/h3>\n

                          \u0110\u1eb7t c\u00e2u h\u1ecfi theo c\u00e1ch g\u1ee3i \u00fd c\u00e2u tr\u1ea3 l\u1eddi mong mu\u1ed1n. Thay v\u00ec h\u1ecfi \u201cB\u1ea1n c\u00f3 th\u00edch t\u00ednh n\u0103ng n\u00e0y kh\u00f4ng?\u201d, h\u00e3y h\u1ecfi \u201cB\u1ea1n c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o khi s\u1eed d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y?\u201d<\/p>\n

                          3. Thi\u00ean ki\u1ebfn x\u00e1c nh\u1eadn<\/h3>\n

                          Ch\u1ec9 t\u00ecm ki\u1ebfm b\u1eb1ng ch\u1ee9ng h\u1ed7 tr\u1ee3 gi\u1ea3 thuy\u1ebft hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n. Ch\u1ee7 \u0111\u1ed9ng t\u00ecm ki\u1ebfm b\u1eb1ng ch\u1ee9ng ph\u1ea3n b\u00e1c. N\u1ebfu b\u1ea1n ngh\u0129 ng\u01b0\u1eddi d\u00f9ng gh\u00e9t n\u00fat m\u00e0u \u0111\u1ecf, h\u00e3y t\u00ecm nh\u1eefng ng\u01b0\u1eddi y\u00eau th\u00edch ch\u00fang.<\/p>\n

                          4. Thi\u00ean ki\u1ebfn k\u00edch th\u01b0\u1edbc m\u1eabu<\/h3>\n

                          Ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u ch\u1ec9 v\u1edbi n\u0103m ng\u01b0\u1eddi v\u00e0 kh\u1eb3ng \u0111\u1ecbnh nh\u1eefng k\u1ebft lu\u1eadn mang t\u00ednh ph\u1ed5 qu\u00e1t. D\u00f9 m\u1eabu nh\u1ecf l\u00e0 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c trong giai \u0111o\u1ea1n kh\u1edfi t\u1ea1o \u00fd t\u01b0\u1edfng, nh\u01b0ng c\u1ea7n d\u1eef li\u1ec7u l\u1edbn h\u01a1n \u0111\u1ec3 x\u00e1c th\u1ef1c.<\/p>\n

                          L\u1ed3ng gh\u00e9p \u0111\u1ed3ng c\u1ea3m v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c \ud83d\udd04<\/h2>\n

                          \u0110\u1ed3ng c\u1ea3m kh\u00f4ng th\u1ec3 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng duy nh\u1ea5t v\u00e0o \u0111\u1ea7u d\u1ef1 \u00e1n. N\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c l\u1ed3ng gh\u00e9p v\u00e0o qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf di\u1ec5n ra li\u00ean t\u1ee5c.<\/p>\n

                            \n
                          • \u0110\u00e1nh gi\u00e1 thi\u1ebft k\u1ebf:<\/strong> Mang nh\u1eefng c\u00e2u tr\u00edch d\u1eabn t\u1eeb ng\u01b0\u1eddi d\u00f9ng v\u00e0o ph\u00f2ng trong c\u00e1c bu\u1ed5i \u0111\u00e1nh gi\u00e1. \u201cH\u00e3y nh\u1edb, Sarah \u0111\u00e3 n\u00f3i c\u00f4 \u1ea5y c\u1ea3m th\u1ea5y lo l\u1eafng khi thanh t\u1ea3i k\u00e9o d\u00e0i qu\u00e1 l\u00e2u.\u201d<\/li>\n
                          • T\u00e0i li\u1ec7u:<\/strong>Gi\u1eef b\u1ea3n \u0111\u1ed3 \u0111\u1ed3ng c\u1ea3m hi\u1ec3n th\u1ecb r\u00f5 r\u00e0ng trong kh\u00f4ng gian l\u00e0m vi\u1ec7c. M\u1ed9t b\u1ea3n in gi\u1ea5y d\u00e1n tr\u00ean t\u01b0\u1eddng th\u01b0\u1eddng hi\u1ec7u qu\u1ea3 h\u01a1n so v\u1edbi m\u1ed9t t\u1ec7p s\u1ed1 trong th\u01b0 m\u1ee5c.<\/li>\n
                          • Ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c:<\/strong>Thi\u1ebft l\u1eadp m\u1ed9t k\u00eanh \u0111\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c t\u1eeb ng\u01b0\u1eddi d\u00f9ng. Ngay c\u1ea3 sau khi ra m\u1eaft, h\u00e3y ti\u1ebfp t\u1ee5c l\u1eafng nghe.<\/li>\n
                          • \u0110\u1ed3ng b\u1ed9 \u0111\u1ed9i ng\u0169:<\/strong>\u0110\u1ea3m b\u1ea3o c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n v\u00e0 b\u00ean li\u00ean quan hi\u1ec3u b\u1ed1i c\u1ea3nh ng\u01b0\u1eddi d\u00f9ng. \u0110\u1ed3ng c\u1ea3m l\u00e0 tr\u00e1ch nhi\u1ec7m chung.<\/li>\n<\/ul>\n

                            \u0110o l\u01b0\u1eddng th\u00e0nh c\u00f4ng c\u1ee7a \u0111\u1ed3ng c\u1ea3m \ud83d\udccf<\/h2>\n

                            L\u00e0m sao b\u1ea1n bi\u1ebft c\u00e1c b\u00e0i t\u1eadp \u0111\u1ed3ng c\u1ea3m c\u1ee7a b\u1ea1n c\u00f3 hi\u1ec7u qu\u1ea3 kh\u00f4ng? H\u00e3y t\u00ecm nh\u1eefng thay \u0111\u1ed5i trong k\u1ebft qu\u1ea3 thi\u1ebft k\u1ebf v\u00e0 k\u1ebft qu\u1ea3 ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

                              \n
                            • S\u1ed1 l\u01b0\u1ee3ng v\u00e9 h\u1ed7 tr\u1ee3 gi\u1ea3m:<\/strong> N\u1ebfu ng\u01b0\u1eddi d\u00f9ng hi\u1ec3u giao di\u1ec7n t\u1ed1t h\u01a1n, \u00edt ng\u01b0\u1eddi s\u1ebd g\u1ecdi \u0111\u1ec3 nh\u1edd gi\u00fap \u0111\u1ee1.<\/li>\n
                            • T\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5:<\/strong> T\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng cao h\u01a1n cho th\u1ea5y thi\u1ebft k\u1ebf ph\u00f9 h\u1ee3p v\u1edbi m\u00f4 h\u00ecnh t\u01b0 duy c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/li>\n
                            • Ph\u1ea3n h\u1ed3i c\u1ea3m x\u00fac:<\/strong>T\u00e2m tr\u1ea1ng t\u00edch c\u1ef1c trong kh\u1ea3o s\u00e1t ng\u01b0\u1eddi d\u00f9ng v\u1ec1 c\u1ea3m gi\u00e1c m\u00e0 s\u1ea3n ph\u1ea9m mang l\u1ea1i cho h\u1ecd.<\/li>\n
                            • T\u1ef7 l\u1ec7 \u00e1p d\u1ee5ng:<\/strong> Ng\u01b0\u1eddi d\u00f9ng c\u00f3 xu h\u01b0\u1edbng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y tr\u1ef1c quan h\u01a1n.<\/li>\n<\/ul>\n

                              Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 vi\u1ec7c thi\u1ebft k\u1ebf v\u00ec con ng\u01b0\u1eddi \ud83c\udf31<\/h2>\n

                              H\u00e0nh tr\u00ecnh x\u00e2y d\u1ef1ng \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi d\u00f9ng l\u00e0 li\u00ean t\u1ee5c. C\u00f4ng ngh\u1ec7 thay \u0111\u1ed5i, nh\u01b0ng nhu c\u1ea7u con ng\u01b0\u1eddi v\u1eabn t\u01b0\u01a1ng \u0111\u1ed1i \u1ed5n \u0111\u1ecbnh. B\u1eb1ng c\u00e1ch cam k\u1ebft th\u1ef1c hi\u1ec7n c\u00e1c b\u00e0i t\u1eadp n\u00e0y, b\u1ea1n \u0111\u1ea3m b\u1ea3o r\u1eb1ng thi\u1ebft k\u1ebf c\u1ee7a b\u1ea1n ph\u1ee5c v\u1ee5 nh\u1eefng ng\u01b0\u1eddi ph\u1ee5 thu\u1ed9c v\u00e0o n\u00f3.<\/p>\n

                              H\u00e3y nh\u1edb, m\u1ee5c ti\u00eau kh\u00f4ng ph\u1ea3i l\u00e0 ki\u1ec3m so\u00e1t ng\u01b0\u1eddi d\u00f9ng, m\u00e0 l\u00e0 hi\u1ec3u h\u1ecd. Khi b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng gi\u1edbi h\u1ea1n, n\u1ed7i s\u1ee3 h\u00e3i v\u00e0 khao kh\u00e1t c\u1ee7a kh\u00e1n gi\u1ea3, thi\u1ebft k\u1ebf c\u1ee7a b\u1ea1n t\u1ef1 nhi\u00ean tr\u1edf n\u00ean hi\u1ec7u qu\u1ea3 h\u01a1n. \u0110\u00e2y ch\u00ednh l\u00e0 b\u1ea3n ch\u1ea5t c\u1ee7a thi\u1ebft k\u1ebf l\u1ea5y con ng\u01b0\u1eddi l\u00e0m trung t\u00e2m.<\/p>\n

                              B\u1eaft \u0111\u1ea7u t\u1eeb nh\u1ecf. Ch\u1ecdn m\u1ed9t b\u00e0i t\u1eadp t\u1eeb h\u01b0\u1edbng d\u1eabn n\u00e0y v\u00e0 \u00e1p d\u1ee5ng v\u00e0o d\u1ef1 \u00e1n ti\u1ebfp theo c\u1ee7a b\u1ea1n. Quan s\u00e1t m\u1ed9t ng\u01b0\u1eddi d\u00f9ng. H\u1ecfi m\u1ed9t l\u1ea7n \u201ct\u1ea1i sao\u201d m\u1ed9t c\u00e1ch s\u00e2u s\u1eafc. Theo th\u1eddi gian, nh\u1eefng h\u00e0nh \u0111\u1ed9ng nh\u1ecf n\u00e0y t\u00edch l\u0169y th\u00e0nh m\u1ed9t hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc s\u1ebd \u0111\u1ecbnh h\u00ecnh s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea1n nh\u01b0 m\u1ed9t nh\u00e0 thi\u1ebft k\u1ebf.<\/p>\n","protected":false},"excerpt":{"rendered":"

                              Th\u1ea5u c\u1ea3m th\u01b0\u1eddng \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t trong thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. \u0110\u00f3 l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa \u00fd \u0111\u1ecbnh c\u1ee7a nh\u00e0 thi\u1ebft k\u1ebf…<\/p>\n","protected":false},"author":1,"featured_media":236,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"X\u00e2y d\u1ef1ng \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi d\u00f9ng: C\u00e1c b\u00e0i t\u1eadp cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX \ud83e\udde0","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1c b\u00e0i t\u1eadp \u0111\u1ed3ng c\u1ea3m ng\u01b0\u1eddi d\u00f9ng th\u1ef1c t\u1ebf cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX. N\u00e2ng cao nghi\u00ean c\u1ee9u, nh\u00e2n v\u1eadt \u0111\u1ea1i di\u1ec7n v\u00e0 b\u1ea3n \u0111\u1ed3. H\u01b0\u1edbng d\u1eabn thi\u1ebft y\u1ebfu cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf tr\u1ebb.","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[19],"tags":[10,18],"class_list":["post-235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ux-design","tag-academic","tag-ux-design"],"yoast_head":"\nX\u00e2y d\u1ef1ng \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi d\u00f9ng: C\u00e1c b\u00e0i t\u1eadp cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX \ud83e\udde0<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1c b\u00e0i t\u1eadp \u0111\u1ed3ng c\u1ea3m ng\u01b0\u1eddi d\u00f9ng th\u1ef1c t\u1ebf cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX. N\u00e2ng cao nghi\u00ean c\u1ee9u, nh\u00e2n v\u1eadt \u0111\u1ea1i di\u1ec7n v\u00e0 b\u1ea3n \u0111\u1ed3. H\u01b0\u1edbng d\u1eabn thi\u1ebft y\u1ebfu cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf tr\u1ebb.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.we-notes.com\/vn\/building-user-empathy-exercises-ux-designers\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"X\u00e2y d\u1ef1ng \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi d\u00f9ng: C\u00e1c b\u00e0i t\u1eadp cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX \ud83e\udde0\" \/>\n<meta property=\"og:description\" content=\"H\u1ecdc c\u00e1c b\u00e0i t\u1eadp \u0111\u1ed3ng c\u1ea3m ng\u01b0\u1eddi d\u00f9ng th\u1ef1c t\u1ebf cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX. N\u00e2ng cao nghi\u00ean c\u1ee9u, nh\u00e2n v\u1eadt \u0111\u1ea1i di\u1ec7n v\u00e0 b\u1ea3n \u0111\u1ed3. 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