{"id":145,"date":"2026-03-28T02:06:15","date_gmt":"2026-03-28T02:06:15","guid":{"rendered":"https:\/\/www.we-notes.com\/vn\/bpmn-cross-functional-teams-guide\/"},"modified":"2026-03-28T02:06:15","modified_gmt":"2026-03-28T02:06:15","slug":"bpmn-cross-functional-teams-guide","status":"publish","type":"post","link":"https:\/\/www.we-notes.com\/vn\/bpmn-cross-functional-teams-guide\/","title":{"rendered":"BPMN cho c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng: C\u1ea7u n\u1ed1i kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c ph\u00f2ng ban"},"content":{"rendered":"

C\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c h\u00f2n \u0111\u1ea3o c\u00f4 l\u1eadp, n\u01a1i c\u00e1c ph\u00f2ng ban nh\u01b0 B\u00e1n h\u00e0ng, V\u1eadn h\u00e0nh, CNTT v\u00e0 T\u00e0i ch\u00ednh n\u00f3i nh\u1eefng ng\u00f4n ng\u1eef kh\u00e1c nhau. Nh\u1eefng hi\u1ec3u l\u1ea7m x\u1ea3y ra t\u1ea1i c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao, s\u1ef1 ch\u1eadm tr\u1ec5 t\u00edch t\u1ee5 l\u1ea1i, v\u00e0 tr\u00e1ch nhi\u1ec7m tr\u1edf n\u00ean m\u1edd nh\u1ea1t. S\u1ef1 ph\u00e2n m\u1ea3nh n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ea5n \u0111\u1ec1 qu\u1ea3n l\u00fd; \u0111\u00f3 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ea5u tr\u00fac. \u0110\u1ec3 gi\u1ea3i quy\u1ebft \u0111i\u1ec1u n\u00e0y, c\u00e1c nh\u00f3m c\u1ea7n m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan chu\u1ea9n h\u00f3a, v\u01b0\u1ee3t qua ranh gi\u1edbi ch\u1ee9c n\u0103ng. M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh (BPMN) cung c\u1ea5p ch\u00ednh x\u00e1c \u0111i\u1ec1u \u0111\u00f3.<\/p>\n

B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng BPMN 2.0 nh\u01b0 m\u1ed9t ti\u00eau chu\u1ea9n chung, c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng c\u00f3 th\u1ec3 tr\u1ef1c quan h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch t\u1eadn d\u1ee5ng BPMN \u0111\u1ec3 thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c ph\u00f2ng ban, t\u1ed1i \u01b0u h\u00f3a c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao ph\u1ee9c t\u1ea1p v\u00e0 th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a s\u1edf h\u1eefu quy tr\u00ecnh chung. Ch\u00fang ta s\u1ebd \u0111i v\u01b0\u1ee3t ngo\u00e0i l\u00fd thuy\u1ebft sang \u1ee9ng d\u1ee5ng th\u1ef1c ti\u1ec5n, t\u1eadp trung v\u00e0o c\u01a1 ch\u1ebf h\u1ee3p t\u00e1c m\u00e0 kh\u00f4ng ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ed9c quy\u1ec1n c\u1ee5 th\u1ec3.<\/p>\n

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\"Whimsical<\/figure>\n<\/div>\n

\ud83d\udd0d Th\u00e1ch th\u1ee9c c\u1ee7a c\u00e1c ph\u00f2ng ban t\u00e1ch bi\u1ec7t<\/h2>\n

Khi m\u1ed9t y\u00eau c\u1ea7u di chuy\u1ec3n t\u1eeb ph\u00f2ng ban n\u00e0y sang ph\u00f2ng ban kh\u00e1c, th\u00f4ng tin th\u01b0\u1eddng b\u1ecb m\u1ea5t ho\u1eb7c hi\u1ec3u nh\u1ea7m. Hi\u1ec7n t\u01b0\u1ee3ng n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 h\u1ed9i ch\u1ee9ng ‘n\u00e9m qua b\u1ee9c t\u01b0\u1eddng’. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao \u0111i\u1ec1u n\u00e0y x\u1ea3y ra v\u00e0 c\u00e1ch BPMN gi\u1ea3i quy\u1ebft n\u00f3:<\/p>\n

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  • R\u00e0o c\u1ea3n ng\u00f4n ng\u1eef:<\/strong>C\u00e1c nh\u00f3m k\u1ef9 thu\u1eadt s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n m\u00e0 b\u1ed9 ph\u1eadn marketing kh\u00f4ng th\u1ec3 hi\u1ec3u, v\u00e0 t\u00e0i ch\u00ednh s\u1eed d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 m\u00e0 v\u1eadn h\u00e0nh cho l\u00e0 tr\u1eebu t\u01b0\u1ee3ng.<\/li>\n
  • C\u00e1c ph\u1ee5 thu\u1ed9c \u1ea9n:<\/strong>C\u00e1c nh\u00f3m th\u01b0\u1eddng gi\u1ea3 \u0111\u1ecbnh c\u00e1c \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng, trong khi th\u1ef1c t\u1ebf l\u1ea1i kh\u00f4ng ph\u1ea3i v\u1eady, d\u1eabn \u0111\u1ebfn c\u00e1c \u0111i\u1ec3m ngh\u1ebdn.<\/li>\n
  • Thi\u1ebfu s\u1ef1 minh b\u1ea1ch:<\/strong>C\u00e1 nh\u00e2n ch\u1ec9 nh\u00ecn th\u1ea5y nhi\u1ec7m v\u1ee5 c\u1ee7a ri\u00eang m\u00ecnh, ch\u1ee9 kh\u00f4ng th\u1ea5y to\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi c\u1ee7a quy tr\u00ecnh.<\/li>\n
  • Ti\u00eau chu\u1ea9n kh\u00f4ng nh\u1ea5t qu\u00e1n:<\/strong>M\u1ed9t nh\u00f3m c\u00f3 th\u1ec3 x\u1eed l\u00fd ph\u00ea duy\u1ec7t kh\u00e1c v\u1edbi nh\u00f3m kh\u00e1c, t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra.<\/li>\n<\/ul>\n

    BPMN \u0111\u00f3ng vai tr\u00f2 nh\u01b0 l\u1edbp d\u1ecbch thu\u1eadt. N\u00f3 kh\u00f4ng thay th\u1ebf cho giao ti\u1ebfp gi\u1eefa con ng\u01b0\u1eddi, m\u00e0 c\u1ea5u tr\u00fac h\u00f3a n\u00f3. M\u1ed9t s\u01a1 \u0111\u1ed3 \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1eb1ng BPMN c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u d\u1ec5 d\u00e0ng b\u1edfi m\u1ed9t b\u00ean li\u00ean quan trong Nh\u00e2n s\u1ef1 nh\u01b0 khi \u0111\u01b0\u1ee3c hi\u1ec3u b\u1edfi m\u1ed9t l\u1eadp tr\u00ecnh vi\u00ean trong B\u1ed9 ph\u1eadn K\u1ef9 thu\u1eadt, mi\u1ec5n l\u00e0 h\u1ecd hi\u1ec3u \u0111\u01b0\u1ee3c k\u00fd hi\u1ec7u c\u01a1 b\u1ea3n.<\/p>\n

    \u2699\ufe0f BPMN l\u00e0 g\u00ec? T\u1ed5ng quan k\u1ef9 thu\u1eadt<\/h2>\n

    BPMN l\u00e0 m\u1ed9t ti\u00eau chu\u1ea9n m\u1edf cho m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh. N\u00f3 \u0111\u01b0\u1ee3c duy tr\u00ec b\u1edfi T\u1ed5 ch\u1ee9c Qu\u1ea3n l\u00fd \u0110\u1ed1i t\u01b0\u1ee3ng (OMG). K\u00fd hi\u1ec7u n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 m\u1ecdi b\u00ean li\u00ean quan trong doanh nghi\u1ec7p \u0111\u1ec1u c\u00f3 th\u1ec3 hi\u1ec3u, t\u1eeb c\u00e1c chuy\u00ean vi\u00ean ph\u00e2n t\u00edch k\u1ef9 thu\u1eadt thi\u1ebft k\u1ebf quy tr\u00ecnh \u0111\u1ebfn c\u00e1c qu\u1ea3n l\u00fd kinh doanh th\u1ef1c hi\u1ec7n ch\u00fang.<\/p>\n

    Kh\u00e1c v\u1edbi s\u01a1 \u0111\u1ed3 lu\u1ed3ng s\u1eed d\u1ee5ng c\u00e1c h\u00ecnh d\u1ea1ng t\u00f9y \u00fd, BPMN s\u1eed d\u1ee5ng c\u00e1c k\u00fd hi\u1ec7u c\u1ee5 th\u1ec3 v\u1edbi \u00fd ngh\u0129a \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh r\u00f5. S\u1ef1 nh\u1ea5t qu\u00e1n n\u00e0y gi\u1ea3m thi\u1ec3u s\u1ef1 m\u01a1 h\u1ed3. Khi m\u1ed9t nh\u00f3m th\u1ed1ng nh\u1ea5t v\u1ec1 k\u00fd hi\u1ec7u, s\u01a1 \u0111\u1ed3 tr\u1edf th\u00e0nh ngu\u1ed3n th\u00f4ng tin duy nh\u1ea5t. N\u00f3 ghi l\u1ea1i logic, c\u00e1c quy t\u1eafc v\u00e0 lu\u1ed3ng th\u00f4ng tin gi\u1eefa c\u00e1c vai tr\u00f2.<\/p>\n

    C\u00e1c nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i c\u1ee7a BPMN<\/h3>\n
      \n
    • Ti\u00eau chu\u1ea9n h\u00f3a:<\/strong>C\u00e1c k\u00fd hi\u1ec7u mang c\u00f9ng m\u1ed9t \u00fd ngh\u0129a b\u1ea5t k\u1ec3 ai v\u1ebd ch\u00fang.<\/li>\n
    • X\u1eed l\u00fd \u0111\u1ed9 ph\u1ee9c t\u1ea1p:<\/strong>N\u00f3 c\u00f3 th\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 tuy\u1ebfn t\u00ednh \u0111\u01a1n gi\u1ea3n ho\u1eb7c c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p, d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n.<\/li>\n
    • Kh\u1ea3 n\u0103ng th\u1ef1c thi:<\/strong>M\u1eb7c d\u00f9 h\u01b0\u1edbng d\u1eabn n\u00e0y t\u1eadp trung v\u00e0o m\u00f4 h\u00ecnh h\u00f3a, nh\u01b0ng k\u00fd hi\u1ec7u n\u00e0y h\u1ed7 tr\u1ee3 th\u1ef1c thi trong m\u00f4i tr\u01b0\u1eddng t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/li>\n
    • Kh\u1ea3 n\u0103ng \u0111\u1ecdc hi\u1ec3u c\u1ee7a con ng\u01b0\u1eddi:<\/strong>M\u1ee5c ti\u00eau ch\u00ednh l\u00e0 giao ti\u1ebfp, ch\u1ee9 kh\u00f4ng ch\u1ec9 t\u1ea1o m\u00e3.<\/li>\n<\/ul>\n

      \ud83c\udf0a C\u00e1c lu\u1ed3ng tr\u00f4i: C\u1ed1t l\u00f5i c\u1ee7a s\u1ef1 h\u1ee3p t\u00e1c<\/h2>\n

      T\u00ednh n\u0103ng quan tr\u1ecdng nh\u1ea5t c\u1ee7a BPMN \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng l\u00e0 lu\u1ed3ng tr\u00f4i. M\u1ed9t lu\u1ed3ng tr\u00f4i tr\u1ef1c quan t\u00e1ch bi\u1ec7t c\u00e1c b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh. N\u00f3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi: ‘Ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho b\u01b0\u1edbc n\u00e0y?’<\/p>\n

      \u0110\u1ed1i v\u1edbi m\u1ed9t nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng, c\u00e1c lu\u1ed3ng ngang ho\u1eb7c d\u1ecdc \u0111\u1ea1i di\u1ec7n cho c\u00e1c ph\u00f2ng ban. S\u1ef1 ph\u00e2n t\u00e1ch tr\u1ef1c quan n\u00e0y ngay l\u1eadp t\u1ee9c cho th\u1ea5y khi m\u1ed9t quy tr\u00ecnh v\u01b0\u1ee3t qua ranh gi\u1edbi. N\u00f3 l\u00e0m n\u1ed5i b\u1eadt th\u1eddi \u0111i\u1ec3m chuy\u1ec3n giao.<\/p>\n

      L\u1ee3i \u00edch c\u1ee7a c\u00e1c lu\u1ed3ng tr\u00f4i trong m\u00f4i tr\u01b0\u1eddng nh\u00f3m<\/h3>\n
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      • L\u00e0m r\u00f5 quy\u1ec1n s\u1edf h\u1eefu:<\/strong> M\u1ed7i l\u00e0n r\u00f5 r\u00e0ng n\u00eau r\u00f5 b\u1ed9 ph\u1eadn n\u00e0o s\u1edf h\u1eefu nhi\u1ec7m v\u1ee5.<\/li>\n
      • X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao:<\/strong> C\u00e1c m\u0169i t\u00ean \u0111i qua gi\u1eefa c\u00e1c l\u00e0n \u0111\u1ea1i di\u1ec7n cho vi\u1ec7c chuy\u1ec3n giao c\u00f4ng vi\u1ec7c.<\/li>\n
      • B\u1ed9c l\u1ed9 c\u00e1c \u0111i\u1ec3m ngh\u1ebdn:<\/strong> N\u1ebfu m\u1ed9t m\u0169i t\u00ean ch\u1ec9 \u0111\u1ebfn m\u1ed9t l\u00e0n n\u01a1i c\u00f4ng vi\u1ec7c t\u00edch t\u1ee5, b\u1ed9 ph\u1eadn \u0111\u00f3 l\u00e0 \u0111i\u1ec3m ngh\u1ebdn.<\/li>\n
      • Gi\u1ea3m s\u1ef1 \u0111\u1ed5 l\u1ed7i:<\/strong> Khi m\u00f4 h\u00ecnh l\u00e0 tr\u1ecdng t\u00e2m, s\u1ebd d\u1ec5 th\u1ea3o lu\u1eadn v\u1ec1 thi\u1ebft k\u1ebf quy tr\u00ecnh h\u01a1n l\u00e0 v\u1ec1 hi\u1ec7u su\u1ea5t c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n

        H\u00e3y xem x\u00e9t quy tr\u00ecnh ti\u00eau chu\u1ea9n t\u1eeb \u0111\u1eb7t h\u00e0ng \u0111\u1ebfn thu ti\u1ec1n. Kh\u00f4ng c\u00f3 c\u00e1c l\u00e0n b\u01a1i, b\u1ea1n ch\u1ec9 th\u1ea5y danh s\u00e1ch c\u00e1c nhi\u1ec7m v\u1ee5. V\u1edbi c\u00e1c l\u00e0n b\u01a1i, b\u1ea1n th\u1ea5y lu\u1ed3ng t\u1eeb B\u00e1n h\u00e0ng (Nh\u1eadp \u0111\u01a1n h\u00e0ng) \u0111\u1ebfn T\u00e0i ch\u00ednh (Ki\u1ec3m tra t\u00edn d\u1ee5ng) \u0111\u1ebfn V\u1eadn t\u1ea3i (Giao h\u00e0ng) \u0111\u1ebfn D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng (H\u00f3a \u0111\u01a1n). Kho\u1ea3ng c\u00e1ch tr\u1ef1c quan gi\u1eefa T\u00e0i ch\u00ednh v\u00e0 V\u1eadn t\u1ea3i tr\u1edf th\u00e0nh \u0111i\u1ec3m t\u1eadp trung \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a.<\/p>\n

        \ud83e\udd1d B\u1ea3n \u0111\u1ed3 c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao: Nh\u1eefng kho\u1ea3nh kh\u1eafc quan tr\u1ecdng<\/h2>\n

        S\u1ef1 c\u1ea3n tr\u1edf l\u1edbn nh\u1ea5t trong c\u00f4ng vi\u1ec7c li\u00ean ch\u1ee9c n\u0103ng x\u1ea3y ra t\u1ea1i \u0111i\u1ec3m chuy\u1ec3n giao. \u0110\u00e2y l\u00e0 n\u01a1i \u201cqu\u1ea3 b\u00f3ng\u201d \u0111\u01b0\u1ee3c n\u00e9m t\u1eeb \u0111\u1ed9i n\u00e0y sang \u0111\u1ed9i kh\u00e1c. BPMN cho ph\u00e9p b\u1ea1n m\u00f4 h\u00ecnh h\u00f3a nh\u1eefng kho\u1ea3nh kh\u1eafc n\u00e0y m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng S\u1ef1 ki\u1ec7n v\u00e0 C\u1ed5ng.<\/p>\n

        Khi m\u00f4 h\u00ecnh h\u00f3a c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao, h\u00e3y c\u00e2n nh\u1eafc c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n

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        • Lu\u1ed3ng tin nh\u1eafn:<\/strong> S\u1eed d\u1ee5ng \u0111\u01b0\u1eddng n\u00e9t \u0111\u1ee9t \u0111\u1ec3 bi\u1ec3u di\u1ec5n s\u1ef1 trao \u0111\u1ed5i th\u00f4ng tin gi\u1eefa c\u00e1c nh\u00f3m (c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c nhau ho\u1eb7c c\u00e1c ph\u00f2ng ban ri\u00eang bi\u1ec7t), thay v\u00ec ch\u1ec9 c\u00e1c lu\u1ed3ng th\u1ee9 t\u1ef1.<\/li>\n
        • S\u1ef1 ki\u1ec7n trung gian:<\/strong> Ch\u00fang ghi l\u1ea1i tr\u1ea1ng th\u00e1i c\u1ee7a quy tr\u00ecnh trong l\u00fac \u0111ang ch\u1edd. V\u00ed d\u1ee5, m\u1ed9t \u201cS\u1ef1 ki\u1ec7n trung gian Timer\u201d \u0111\u1ea1i di\u1ec7n cho th\u1eddi gian ch\u1edd, ch\u1eb3ng h\u1ea1n nh\u01b0 \u201c\u0110ang ch\u1edd ph\u00ea duy\u1ec7t c\u1ee7a kh\u00e1ch h\u00e0ng.\u201d\n
            \n
          • \u0110i\u1ec1u n\u00e0y ph\u00e2n bi\u1ec7t gi\u1eefa c\u00f4ng vi\u1ec7c \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0 c\u00f4ng vi\u1ec7c \u0111ang ch\u1edd x\u1eed l\u00fd.<\/li>\n<\/ul>\n<\/li>\n
          • C\u1ed5ng:<\/strong> C\u00e1c \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh n\u01a1i \u0111\u01b0\u1eddng \u0111i t\u00e1ch ra d\u1ef1a tr\u00ean d\u1eef li\u1ec7u. \u0110i\u1ec1u n\u00e0y ng\u0103n b\u1ed9 ph\u1eadn nh\u1eadn kh\u00f4ng ph\u1ea3i \u0111o\u00e1n xem ph\u1ea3i l\u00e0m g\u00ec ti\u1ebfp theo.<\/li>\n<\/ul>\n

            B\u1eb1ng c\u00e1ch m\u00f4 h\u00ecnh h\u00f3a \u0111i\u1ec3m chuy\u1ec3n giao, b\u1ea1n bu\u1ed9c \u0111\u1ed9i ph\u1ea3i x\u00e1c \u0111\u1ecbnh ti\u00eau ch\u00ed chuy\u1ec3n giao. C\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c xem l\u00e0 \u201cho\u00e0n th\u00e0nh\u201d khi email \u0111\u01b0\u1ee3c g\u1eedi, hay khi t\u1ec7p \u0111\u00ednh k\u00e8m \u0111\u01b0\u1ee3c g\u1eedi? BPMN y\u00eau c\u1ea7u b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t b\u01b0\u1edbc ti\u1ebfp theo.<\/p>\n

            \ud83d\udcca C\u00e1c bi\u1ec3u t\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn cho c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao gi\u1eefa c\u00e1c ph\u00f2ng ban<\/h2>\n

            \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u00f5 r\u00e0ng, c\u00e1c \u0111\u1ed9i n\u00ean th\u1ed1ng nh\u1ea5t v\u1ec1 b\u1ea3ng ch\u00fa gi\u1ea3i. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng tham kh\u1ea3o cho c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch trong m\u00f4 h\u00ecnh h\u00f3a li\u00ean ph\u00f2ng ban.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
            T\u00ean bi\u1ec3u t\u01b0\u1ee3ng<\/th>\nH\u00ecnh d\u1ea1ng<\/th>\nCh\u1ee9c n\u0103ng trong b\u1ed1i c\u1ea3nh li\u00ean ch\u1ee9c n\u0103ng<\/th>\n<\/tr>\n<\/thead>\n
            S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/td>\nH\u00ecnh tr\u00f2n (vi\u1ec1n m\u1ecfng)<\/td>\nCh\u1ec9 ra n\u01a1i quy tr\u00ecnh b\u01b0\u1edbc v\u00e0o g\u00f3c nh\u00ecn c\u1ee7a b\u1ed9 ph\u1eadn c\u1ee5 th\u1ec3.<\/td>\n<\/tr>\n
            S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/td>\nH\u00ecnh tr\u00f2n (vi\u1ec1n d\u00e0y)<\/td>\nCh\u1ec9 ra n\u01a1i tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ed9 ph\u1eadn k\u1ebft th\u00fac.<\/td>\n<\/tr>\n
            Nhi\u1ec7m v\u1ee5<\/td>\nH\u00ecnh ch\u1eef nh\u1eadt bo tr\u00f2n<\/td>\nM\u1ed9t \u0111\u01a1n v\u1ecb c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c giao cho m\u1ed9t vai tr\u00f2 trong \u0111\u01b0\u1eddng d\u1eabn.<\/td>\n<\/tr>\n
            Quy tr\u00ecnh con<\/td>\nH\u00ecnh ch\u1eef nh\u1eadt bo tr\u00f2n l\u1edbn v\u1edbi bi\u1ec3u t\u01b0\u1ee3ng +<\/td>\nGi\u1ea5u \u0111i \u0111\u1ed9 ph\u1ee9c t\u1ea1p; h\u1eefu \u00edch khi m\u1ed9t b\u1ed9 ph\u1eadn c\u00f3 quy tr\u00ecnh n\u1ed9i b\u1ed9 cung c\u1ea5p \u0111\u1ea7u v\u00e0o cho quy tr\u00ecnh l\u1edbn h\u01a1n.<\/td>\n<\/tr>\n
            C\u1ed5ng lo\u1ea1i tr\u1eeb<\/td>\nH\u00ecnh thoi (X)<\/td>\nBi\u1ec3u di\u1ec5n \u0111i\u1ec3m quy\u1ebft \u0111\u1ecbnh (v\u00ed d\u1ee5: \u0110\u01b0\u1ee3c ch\u1ea5p thu\u1eadn so v\u1edbi B\u1ecb t\u1eeb ch\u1ed1i) x\u00e1c \u0111\u1ecbnh con \u0111\u01b0\u1eddng \u0111i.<\/td>\n<\/tr>\n
            D\u00f2ng th\u00f4ng \u0111i\u1ec7p<\/td>\n\u0110\u01b0\u1eddng n\u00e9t \u0111\u1ee9t v\u1edbi m\u0169i t\u00ean h\u00ecnh tr\u00f2n<\/td>\nHi\u1ec3n th\u1ecb s\u1ef1 giao ti\u1ebfp gi\u1eefa c\u00e1c v\u00f9ng ho\u1eb7c b\u1ed9 ph\u1eadn kh\u00e1c nhau.<\/td>\n<\/tr>\n
            C\u1ed5ng song song<\/td>\nH\u00ecnh thoi (+)<\/td>\nChia nh\u1ecf c\u00f4ng vi\u1ec7c \u0111\u1ec3 c\u00e1c \u0111\u1ed9i kh\u00e1c nhau th\u1ef1c hi\u1ec7n \u0111\u1ed3ng th\u1eddi.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

            \ud83d\ude80 B\u1ea3n \u0111\u1ed3 tri\u1ec3n khai: T\u1eeb \u00fd t\u01b0\u1edfng \u0111\u1ebfn th\u1ef1c ti\u1ec5n<\/h2>\n

            Vi\u1ec7c \u00e1p d\u1ee5ng BPMN l\u00e0 m\u1ed9t thay \u0111\u1ed5i v\u1ec1 v\u0103n h\u00f3a c\u0169ng nh\u01b0 v\u1ec1 k\u1ef9 thu\u1eadt. N\u00f3 \u0111\u00f2i h\u1ecfi m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c m\u00f4 h\u00ecnh c\u00f3 \u00edch ch\u1ee9 kh\u00f4ng ch\u1ec9 mang t\u00ednh trang tr\u00ed. H\u00e3y tu\u00e2n theo c\u00e1ch ti\u1ebfp c\u1eadn theo t\u1eebng giai \u0111o\u1ea1n n\u00e0y \u0111\u1ec3 t\u00edch h\u1ee3p BPMN v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c li\u00ean ch\u1ee9c n\u0103ng c\u1ee7a b\u1ea1n.<\/p>\n

            Giai \u0111o\u1ea1n 1: Ch\u1ecdn l\u1ecdc v\u00e0 ph\u1ea1m vi<\/h3>\n
              \n
            • X\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn:<\/strong> \u0110\u1eebng m\u00f4 h\u00ecnh h\u00f3a t\u1ea5t c\u1ea3 c\u00f9ng m\u1ed9t l\u00fac. Ch\u1ecdn nh\u1eefng quy tr\u00ecnh v\u01b0\u1ee3t qua nhi\u1ec1u ranh gi\u1edbi nh\u1ea5t ho\u1eb7c g\u00e2y ra nhi\u1ec1u xung \u0111\u1ed9t nh\u1ea5t.<\/li>\n
            • X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi:<\/strong> X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng n\u01a1i quy tr\u00ecnh b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac. Kh\u00f4ng bao g\u1ed3m c\u00e1c b\u01b0\u1edbc n\u1ed9i b\u1ed9 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c chuy\u1ec3n giao.<\/li>\n
            • Th\u00e0nh l\u1eadp \u0111\u1ed9i m\u00f4 h\u00ecnh h\u00f3a:<\/strong> Bao g\u1ed3m \u0111\u1ea1i di\u1ec7n t\u1eeb m\u1ecdi b\u1ed9 ph\u1eadn tham gia v\u00e0o quy tr\u00ecnh.<\/li>\n<\/ul>\n

              Giai \u0111o\u1ea1n 2: Bu\u1ed5i l\u00e0m vi\u1ec7c<\/h3>\n
                \n
              • B\u1eaft \u0111\u1ea7u b\u1eb1ng b\u1ea3ng tr\u1eafng:<\/strong> \u0110\u1eebng d\u00f9ng c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 ngay l\u1eadp t\u1ee9c. S\u1eed d\u1ee5ng th\u1ebb gi\u1ea5y ho\u1eb7c b\u00fat b\u1ea3ng tr\u1eafng \u0111\u1ec3 ph\u00e1c th\u1ea3o lu\u1ed3ng c\u00f4ng vi\u1ec7c.<\/li>\n
              • Ph\u00e2n b\u1ed5 vai tr\u00f2:<\/strong> G\u00e1n nhi\u1ec7m v\u1ee5 cho c\u00e1c \u0111\u01b0\u1eddng d\u1eabn b\u1eb1ng c\u00e1ch th\u1ef1c t\u1ebf. \u0110\u1ea3m b\u1ea3o m\u1ed7i nhi\u1ec7m v\u1ee5 \u0111\u1ec1u c\u00f3 n\u01a1i x\u00e1c \u0111\u1ecbnh.<\/li>\n
              • Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t:<\/strong> N\u1ebfu hai ph\u00f2ng ban c\u00f9ng tuy\u00ean b\u1ed1 m\u1ed9t nhi\u1ec7m v\u1ee5, h\u00e3y gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c trong bu\u1ed5i l\u00e0m vi\u1ec7c th\u1ef1c t\u1ebf. \u0110i\u1ec1u n\u00e0y l\u00e0m r\u00f5 tr\u00e1ch nhi\u1ec7m.<\/li>\n
              • X\u00e1c minh lu\u1ed3ng ho\u1ea1t \u0111\u1ed9ng:<\/strong> \u0110i qua s\u01a1 \u0111\u1ed3 t\u1eebng b\u01b0\u1edbc m\u1ed9t. H\u1ecfi: \u201c\u0110i\u1ec1u g\u00ec x\u1ea3y ra n\u1ebfu \u0111i\u1ec1u n\u00e0y th\u1ea5t b\u1ea1i?\u201d<\/li>\n<\/ul>\n

                Giai \u0111o\u1ea1n 3: Chu\u1ea9n h\u00f3a v\u00e0 t\u00e0i li\u1ec7u h\u00f3a<\/h3>\n
                  \n
                • T\u1ea1o h\u01b0\u1edbng d\u1eabn phong c\u00e1ch:<\/strong> X\u00e1c \u0111\u1ecbnh c\u1ee1 ch\u1eef, chi\u1ec1u cao c\u00e1c \u0111\u01b0\u1eddng, v\u00e0 ki\u1ec3u m\u0169i t\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n tr\u00ean t\u1ea5t c\u1ea3 s\u01a1 \u0111\u1ed3.<\/li>\n
                • Ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n:<\/strong> Xem s\u01a1 \u0111\u1ed3 nh\u01b0 t\u00e0i li\u1ec7u s\u1ed1ng \u0111\u1ed9ng. \u0110\u00e1nh d\u1ea5u ch\u00fang b\u1eb1ng s\u1ed1 phi\u00ean b\u1ea3n v\u00e0 ng\u00e0y th\u00e1ng.<\/li>\n
                • L\u01b0u tr\u1eef c\u00e1c phi\u00ean b\u1ea3n c\u0169:<\/strong> L\u01b0u gi\u1eef h\u1ed3 s\u01a1 v\u1ec1 c\u00e1ch quy tr\u00ecnh t\u1eebng ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 hi\u1ec3u s\u1ef1 thay \u0111\u1ed5i theo th\u1eddi gian.<\/li>\n<\/ul>\n

                  Giai \u0111o\u1ea1n 4: T\u00edch h\u1ee3p v\u00e0 \u0111\u00e0o t\u1ea1o<\/h3>\n
                    \n
                  • C\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o:<\/strong> T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i ng\u1eafn cho th\u00e0nh vi\u00ean nh\u00f3m v\u1ec1 c\u00e1ch \u0111\u1ecdc s\u01a1 \u0111\u1ed3 BPMN.<\/li>\n
                  • Li\u00ean k\u1ebft v\u1edbi c\u00e1c quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng chu\u1ea9n (SOPs):<\/strong> K\u1ebft n\u1ed1i c\u00e1c s\u01a1 \u0111\u1ed3 tr\u1ef1c quan v\u1edbi c\u00e1c quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng chu\u1ea9n (SOPs) \u0111\u01b0\u1ee3c vi\u1ebft ra.<\/li>\n
                  • T\u1ea7n su\u1ea5t xem x\u00e9t l\u1ea1i:<\/strong> L\u00ean l\u1ecbch xem x\u00e9t \u0111\u1ecbnh k\u1ef3 m\u1ed7i qu\u00fd \u0111\u1ec3 c\u1eadp nh\u1eadt m\u00f4 h\u00ecnh khi quy t\u1eafc kinh doanh thay \u0111\u1ed5i.<\/li>\n<\/ul>\n

                    \u26a0\ufe0f Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn v\u00e0 c\u00e1ch tr\u00e1nh ch\u00fang<\/h2>\n

                    Ngay c\u1ea3 v\u1edbi nh\u1eefng \u00fd \u0111\u1ecbnh t\u1ed1t nh\u1ea5t, c\u00e1c \u0111\u1ed9i th\u01b0\u1eddng v\u1ea5p ph\u1ea3i kh\u00f3 kh\u0103n khi gi\u1edbi thi\u1ec7u m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh. Nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn n\u00e0y c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m c\u0103ng th\u1eb3ng.<\/p>\n

                      \n
                    • M\u00f4 h\u00ecnh h\u00f3a qu\u00e1 m\u1ee9c:<\/strong> C\u1ed1 g\u1eafng ghi l\u1ea1i m\u1ecdi tr\u01b0\u1eddng h\u1ee3p \u0111\u1eb7c bi\u1ec7t s\u1ebd khi\u1ebfn s\u01a1 \u0111\u1ed3 tr\u1edf n\u00ean kh\u00f3 \u0111\u1ecdc. H\u00e3y t\u1eadp trung v\u00e0o \u201c\u0110\u01b0\u1eddng \u0111i l\u00fd t\u01b0\u1edfng\u201d tr\u01b0\u1edbc, sau \u0111\u00f3 m\u1edbi th\u00eam c\u00e1c ngo\u1ea1i l\u1ec7.<\/li>\n
                    • B\u1ecf qua c\u00e1c ngo\u1ea1i l\u1ec7:<\/strong> M\u1ed9t quy tr\u00ecnh ch\u1ec9 m\u1ea1nh b\u1eb1ng kh\u1ea3 n\u0103ng x\u1eed l\u00fd l\u1ed7i c\u1ee7a n\u00f3. \u0110\u1ea3m b\u1ea3o b\u1ea1n m\u00f4 h\u00ecnh h\u00f3a \u0111i\u1ec1u g\u00ec x\u1ea3y ra khi m\u1ed9t ph\u00ea duy\u1ec7t b\u1ecb t\u1eeb ch\u1ed1i ho\u1eb7c d\u1eef li\u1ec7u b\u1ecb thi\u1ebfu.<\/li>\n
                    • Qu\u00e1 nhi\u1ec1u c\u1ea5p \u0111\u1ed9 chi ti\u1ebft:<\/strong> Kh\u00f4ng m\u00f4 h\u00ecnh h\u00f3a c\u00e1c b\u01b0\u1edbc ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed9t nhi\u1ec7m v\u1ee5 b\u00ean trong s\u01a1 \u0111\u1ed3 ch\u00ednh. S\u1eed d\u1ee5ng c\u00e1c quy tr\u00ecnh con \u0111\u1ec3 g\u00f3i g\u1ecdn \u0111\u1ed9 ph\u1ee9c t\u1ea1p.<\/li>\n
                    • Thi\u1ebfu s\u1ef1 qu\u1ea3n l\u00fd:<\/strong> Kh\u00f4ng c\u00f3 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh, c\u00e1c s\u01a1 \u0111\u1ed3 s\u1ebd nhanh ch\u00f3ng l\u1ed7i th\u1eddi. Giao cho m\u1ed7i lu\u1ed3ng c\u00f4ng vi\u1ec7c ch\u00ednh m\u1ed9t \u201cNg\u01b0\u1eddi s\u1edf h\u1eefu quy tr\u00ecnh\u201d.<\/li>\n
                    • B\u1ecf qua y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi:<\/strong> BPMN kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ec1 logic; n\u00f3 l\u00e0 v\u1ec1 con ng\u01b0\u1eddi. \u0110\u1ea3m b\u1ea3o c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao l\u00e0 h\u1ee3p l\u00fd v\u1edbi vai tr\u00f2 tham gia.<\/li>\n<\/ul>\n

                      \ud83d\udee0\ufe0f Vai tr\u00f2 v\u00e0 Tr\u00e1ch nhi\u1ec7m trong M\u00f4 h\u00ecnh h\u00f3a Quy tr\u00ecnh<\/h2>\n

                      M\u00f4 h\u00ecnh h\u00f3a li\u00ean ch\u1ee9c n\u0103ng th\u00e0nh c\u00f4ng \u0111\u00f2i h\u1ecfi c\u00e1c vai tr\u00f2 r\u00f5 r\u00e0ng. C\u00e1ch ti\u1ebfp c\u1eadn ma tr\u1eadn gi\u00fap x\u00e1c \u0111\u1ecbnh ai l\u00e0m g\u00ec trong qu\u00e1 tr\u00ecnh t\u1ea1o v\u00e0 b\u1ea3o tr\u00ec c\u00e1c s\u01a1 \u0111\u1ed3.<\/p>\n\n\n\n\n\n\n\n\n
                      Vai tr\u00f2<\/th>\nTr\u00e1ch nhi\u1ec7m<\/th>\nV\u00ed d\u1ee5 v\u1ec1 B\u1ed9 ph\u1eadn<\/th>\n<\/tr>\n<\/thead>\n
                      Ng\u01b0\u1eddi s\u1edf h\u1eefu quy tr\u00ecnh<\/td>\nCh\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c to\u00e0n di\u1ec7n c\u1ee7a quy tr\u00ecnh.<\/td>\nGi\u00e1m \u0111\u1ed1c V\u1eadn h\u00e0nh<\/td>\n<\/tr>\n
                      Ng\u01b0\u1eddi m\u00f4 h\u00ecnh h\u00f3a<\/td>\nChuy\u1ec3n \u0111\u1ed5i ch\u00ednh x\u00e1c c\u00e1c m\u00f4 t\u1ea3 b\u1eb1ng l\u1eddi th\u00e0nh k\u00fd hi\u1ec7u BPMN.<\/td>\nNh\u00e0 ph\u00e2n t\u00edch kinh doanh<\/td>\n<\/tr>\n
                      Chuy\u00ean gia l\u0129nh v\u1ef1c (SME)<\/td>\nCung c\u1ea5p c\u00e1c chi ti\u1ebft k\u1ef9 thu\u1eadt v\u1ec1 c\u00e1c nhi\u1ec7m v\u1ee5 trong b\u1ed9 ph\u1eadn c\u1ee7a h\u1ecd.<\/td>\nL\u1eadp tr\u00ecnh vi\u00ean cao c\u1ea5p ho\u1eb7c K\u1ebf to\u00e1n vi\u00ean<\/td>\n<\/tr>\n
                      C\u00e1c b\u00ean li\u00ean quan<\/td>\nXem x\u00e9t v\u00e0 ph\u00ea duy\u1ec7t m\u00f4 h\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u00f3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kinh doanh.<\/td>\nTr\u01b0\u1edfng ph\u00f2ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                      \ud83d\udcc8 \u0110o l\u01b0\u1eddng T\u00e1c \u0111\u1ed9ng v\u00e0 C\u1ea3i ti\u1ebfn Li\u00ean t\u1ee5c<\/h2>\n

                      M\u1ed9t khi c\u00e1c m\u00f4 h\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp, b\u1ea1n c\u1ea7n \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u00fang. M\u1ee5c ti\u00eau kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ebd h\u00ecnh \u1ea3nh, m\u00e0 c\u00f2n c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t. S\u1eed d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 sau \u0111\u1ec3 theo d\u00f5i th\u00e0nh c\u00f4ng:<\/p>\n

                        \n
                      • Th\u1eddi gian chu k\u1ef3 quy tr\u00ecnh:<\/strong>M\u1ea5t bao l\u00e2u \u0111\u1ec3 chuy\u1ec3n t\u1eeb s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u \u0111\u1ebfn s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac tr\u00ean to\u00e0n b\u1ed9 c\u00e1c b\u1ed9 ph\u1eadn?<\/li>\n
                      • \u0110\u1ed9 tr\u1ec5 chuy\u1ec3n giao:<\/strong>\u0110o th\u1eddi gian gi\u1eefa vi\u1ec7c m\u1ed9t b\u1ed9 ph\u1eadn ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 v\u00e0 b\u1ed9 ph\u1eadn ti\u1ebfp theo b\u1eaft \u0111\u1ea7u th\u1ef1c hi\u1ec7n n\u00f3.<\/li>\n
                      • T\u1ef7 l\u1ec7 l\u1ed7i:<\/strong>Quy tr\u00ecnh th\u1ea5t b\u1ea1i bao nhi\u00eau l\u1ea7n do hi\u1ec3u l\u1ea7m th\u00f4ng tin ho\u1eb7c thi\u1ebfu d\u1eef li\u1ec7u khi chuy\u1ec3n giao?<\/li>\n
                      • M\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7:<\/strong>C\u00e1c b\u01b0\u1edbc trong m\u00f4 h\u00ecnh BPMN c\u00f3 kh\u1edbp v\u1edbi c\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n kh\u00f4ng?<\/li>\n<\/ul>\n

                        Ki\u1ec3m to\u00e1n \u0111\u1ecbnh k\u1ef3 c\u00e1c s\u01a1 \u0111\u1ed3 so v\u1edbi th\u1ef1c t\u1ebf l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. N\u1ebfu m\u00f4 h\u00ecnh kh\u00f4ng kh\u1edbp v\u1edbi quy tr\u00ecnh, th\u00ec \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 m\u00f4 h\u00ecnh, m\u00e0 l\u00e0 truy\u1ec7n gi\u1ea3 t\u01b0\u1edfng. C\u1eadp nh\u1eadt BPMN m\u1ed7i khi c\u00f3 thay \u0111\u1ed5i v\u1ec1 ch\u00ednh s\u00e1ch, c\u00f4ng ngh\u1ec7 ho\u1eb7c nh\u00e2n s\u1ef1.<\/p>\n

                        \ud83d\udd04 B\u1ea3o tr\u00ec v\u00e0 Qu\u1ea3n l\u00fd<\/h2>\n

                        M\u1ed9t m\u00f4 h\u00ecnh quy tr\u00ecnh kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ea3n ph\u1ea9m duy nh\u1ea5t m\u1ed9t l\u1ea7n. \u0110\u00f3 l\u00e0 m\u1ed9t t\u00e1c ph\u1ea9m s\u1ed1ng \u0111\u1ed9ng. \u0110\u1ec3 duy tr\u00ec gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3, h\u00e3y tri\u1ec3n khai m\u1ed9t khung qu\u1ea3n l\u00fd.<\/p>\n

                          \n
                        • Qu\u1ea3n l\u00fd thay \u0111\u1ed5i:<\/strong>M\u1ecdi thay \u0111\u1ed5i \u0111\u1ed1i v\u1edbi quy tr\u00ecnh \u0111\u1ec1u ph\u1ea3i \u0111i qua ban ki\u1ec3m duy\u1ec7t tr\u01b0\u1edbc khi s\u01a1 \u0111\u1ed3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt.<\/li>\n
                        • H\u1ec7 th\u1ed1ng th\u00f4ng b\u00e1o:<\/strong>Khi m\u1ed9t quy tr\u00ecnh thay \u0111\u1ed5i, t\u1ea5t c\u1ea3 c\u00e1c ph\u00f2ng ban b\u1ecb \u1ea3nh h\u01b0\u1edfng ph\u1ea3i \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o ngay l\u1eadp t\u1ee9c.<\/li>\n
                        • C\u1eadp nh\u1eadt \u0111\u00e0o t\u1ea1o:<\/strong>N\u1ebfu quy tr\u00ecnh thay \u0111\u1ed5i, t\u00e0i li\u1ec7u \u0111\u00e0o t\u1ea1o ph\u1ea3i \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt \u0111\u1ed3ng th\u1eddi.<\/li>\n
                        • Kho l\u01b0u tr\u1eef s\u1ed1:<\/strong>L\u01b0u tr\u1eef s\u01a1 \u0111\u1ed3 t\u1ea1i m\u1ed9t v\u1ecb tr\u00ed trung t\u00e2m, d\u1ec5 truy c\u1eadp, n\u01a1i t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean nh\u00f3m c\u00f3 th\u1ec3 xem phi\u00ean b\u1ea3n m\u1edbi nh\u1ea5t.<\/li>\n<\/ul>\n

                          \ud83d\udd17 Vai tr\u00f2 c\u1ee7a giao ti\u1ebfp trong BPMN<\/h2>\n

                          BPMN kh\u00f4ng thay th\u1ebf cho cu\u1ed9c tr\u00f2 chuy\u1ec7n; n\u00f3 l\u00e0m t\u0103ng c\u01b0\u1eddng n\u00f3. Khi m\u1ed9t nh\u00f3m h\u1ecdp \u0111\u1ec3 xem x\u00e9t m\u1ed9t s\u01a1 \u0111\u1ed3, cu\u1ed9c tr\u00f2 chuy\u1ec7n chuy\u1ec3n t\u1eeb \u00fd ki\u1ebfn c\u00e1 nh\u00e2n sang s\u1ef1 th\u1eadt. S\u01a1 \u0111\u1ed3 \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111i\u1ec3m t\u1eadp trung.<\/p>\n

                            \n
                          • T\u1eeb v\u1ef1ng chung:<\/strong>Thay v\u00ec tranh c\u00e3i v\u1ec1 ai \u0111\u00e3 l\u00e0m g\u00ec, nh\u00f3m th\u1ea3o lu\u1eadn v\u1ec1 bi\u1ec3u t\u01b0\u1ee3ng c\u1ee5 th\u1ec3 tr\u00ean trang.<\/li>\n
                          • B\u1eb1ng ch\u1ee9ng tr\u1ef1c quan:<\/strong>C\u00e1c \u0111i\u1ec3m d\u1eef li\u1ec7u tr\u00ean s\u01a1 \u0111\u1ed3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ea3o lu\u1eadn m\u1ed9t c\u00e1ch kh\u00e1ch quan. \u201cS\u01a1 \u0111\u1ed3 cho th\u1ea5y th\u1eddi gian ch\u1edd \u1edf \u0111\u00e2y l\u00e0 3 ng\u00e0y.\u201d<\/li>\n
                          • Thi\u1ebft k\u1ebf h\u1ee3p t\u00e1c:<\/strong>X\u00e2y d\u1ef1ng s\u01a1 \u0111\u1ed3 c\u00f9ng nhau th\u00fac \u0111\u1ea9y tinh th\u1ea7n s\u1edf h\u1eefu. Khi c\u00e1c nh\u00f3m c\u00f9ng x\u00e2y d\u1ef1ng b\u1ea3n \u0111\u1ed3, h\u1ecd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng tu\u00e2n theo con \u0111\u01b0\u1eddng \u0111\u00f3 h\u01a1n.<\/li>\n<\/ul>\n

                            \ud83c\udfc1 T\u00f3m t\u1eaft c\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/h2>\n

                            \u0110\u1ec3 tri\u1ec3n khai BPMN th\u00e0nh c\u00f4ng cho c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng, h\u00e3y tu\u00e2n theo nh\u1eefng nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i n\u00e0y:<\/p>\n

                              \n
                            • B\u1eaft \u0111\u1ea7u \u0111\u01a1n gi\u1ea3n:<\/strong>B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c lu\u1ed3ng c\u1ea5p cao tr\u01b0\u1edbc khi \u0111i s\u00e2u v\u00e0o chi ti\u1ebft c\u1ee5 th\u1ec3.<\/li>\n
                            • T\u1eadp trung v\u00e0o c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao:<\/strong>Dedicate nhi\u1ec1u th\u1eddi gian nh\u1ea5t \u0111\u1ec3 tinh ch\u1ec9nh c\u00e1c ranh gi\u1edbi gi\u1eefa c\u00e1c ph\u00f2ng ban.<\/li>\n
                            • Tham gia c\u00e1c b\u00ean li\u00ean quan:<\/strong>\u0110\u1ea3m b\u1ea3o m\u1ecdi ph\u00f2ng ban \u0111\u1ec1u c\u00f3 ti\u1ebfng n\u00f3i trong qu\u00e1 tr\u00ecnh m\u00f4 h\u00ecnh h\u00f3a.<\/li>\n
                            • Gi\u1eef cho n\u00f3 \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt:<\/strong>Xem s\u01a1 \u0111\u1ed3 nh\u01b0 c\u00e1c t\u00e0i li\u1ec7u s\u1ed1ng, lu\u00f4n thay \u0111\u1ed5i theo s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p.<\/li>\n
                            • S\u1eed d\u1ee5ng k\u00fd hi\u1ec7u chu\u1ea9n:<\/strong>Tu\u00e2n th\u1ee7 chu\u1ea9n BPMN 2.0 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 hi\u1ec3u bi\u1ebft ph\u1ed5 bi\u1ebfn.<\/li>\n<\/ul>\n

                              B\u1eb1ng c\u00e1ch l\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c ph\u00f2ng ban nh\u1edd v\u00e0o m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan r\u00f5 r\u00e0ng v\u00e0 chu\u1ea9n h\u00f3a, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u xung \u0111\u1ed9t, c\u1ea3i thi\u1ec7n t\u1ed1c \u0111\u1ed9 v\u00e0 n\u00e2ng cao s\u1ef1 h\u1ee3p t\u00e1c. BPMN kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5 d\u00e0nh cho c\u00e1c nh\u00e0 ph\u00e2n t\u00edch; n\u00f3 l\u00e0 c\u00f4ng c\u1ee5 d\u00e0nh cho m\u1ecdi ng\u01b0\u1eddi tham gia v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n","protected":false},"excerpt":{"rendered":"

                              C\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c h\u00f2n \u0111\u1ea3o c\u00f4 l\u1eadp, n\u01a1i c\u00e1c ph\u00f2ng ban nh\u01b0 B\u00e1n h\u00e0ng, V\u1eadn h\u00e0nh, CNTT v\u00e0 T\u00e0i ch\u00ednh n\u00f3i nh\u1eefng…<\/p>\n","protected":false},"author":1,"featured_media":146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"BPMN cho c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng: L\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c ph\u00f2ng ban \ud83e\udd1d","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch BPMN 2.0 chu\u1ea9n h\u00f3a giao ti\u1ebfp gi\u1eefa c\u00e1c ph\u00f2ng ban. C\u1ea3i thi\u1ec7n \u0111\u1ed9 r\u00f5 r\u00e0ng c\u1ee7a quy tr\u00ecnh l\u00e0m vi\u1ec7c, gi\u1ea3m thi\u1ec3u s\u1ef1 t\u00e1ch bi\u1ec7t v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh li\u00ean ph\u00f2ng ban ngay h\u00f4m nay.","inline_featured_image":false,"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[15],"tags":[10,14],"class_list":["post-145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn","tag-academic","tag-bpmn"],"yoast_head":"\nBPMN cho c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng: L\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c ph\u00f2ng ban \ud83e\udd1d<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch BPMN 2.0 chu\u1ea9n h\u00f3a giao ti\u1ebfp gi\u1eefa c\u00e1c ph\u00f2ng ban. C\u1ea3i thi\u1ec7n \u0111\u1ed9 r\u00f5 r\u00e0ng c\u1ee7a quy tr\u00ecnh l\u00e0m vi\u1ec7c, gi\u1ea3m thi\u1ec3u s\u1ef1 t\u00e1ch bi\u1ec7t v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh li\u00ean ph\u00f2ng ban ngay h\u00f4m nay.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.we-notes.com\/vn\/bpmn-cross-functional-teams-guide\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BPMN cho c\u00e1c nh\u00f3m li\u00ean ch\u1ee9c n\u0103ng: L\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c ph\u00f2ng ban \ud83e\udd1d\" \/>\n<meta property=\"og:description\" content=\"H\u1ecdc c\u00e1ch BPMN 2.0 chu\u1ea9n h\u00f3a giao ti\u1ebfp gi\u1eefa c\u00e1c ph\u00f2ng ban. 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